At GARDEN GATE GOODS LLC, customer satisfaction is important to us. We want our customers to have confidence when purchasing gardening supplies from our website. This Refund Policy explains our return, exchange, and refund procedures, including eligibility requirements and processing timelines.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The product must include all original accessories, parts, and documentation (if applicable).
- The item must not show signs of damage, misuse, alteration, or wear that affects its resale condition.
- Proof of purchase or order information must be provided.
Items returned without prior approval or that do not meet the return requirements may not be accepted.
2. Return Process
To request a return, please follow these steps:
- Contact GARDEN GATE GOODS LLC customer support within 30 days of receiving your order.
- Provide your order number, product details, and reason for the return.
- Wait for return authorization and instructions from our customer support team.
- Carefully package the approved return item and send it to the provided return address.
- Once the returned item is received and inspected, we will process the refund or exchange according to this policy.
Please do not send products back before receiving return approval.
3. Return Address
All approved returns should be shipped to the following address:
GARDEN GATE GOODS LLC
713 E BASELINE RD
LAFAYETTE, CO 80026
United States
Please ensure the return package includes the required order information to help us process your request efficiently.
4. Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method. Please allow approximately 3–5 business days for the refund to appear in your account after processing, depending on your payment provider.
Original shipping fees, if applicable, may not be refundable unless the return is due to an error or issue caused by GARDEN GATE GOODS LLC.
5. Exchange Policy
We accept exchanges for eligible products within 30 days of delivery.
To request an exchange:
- Contact our customer support team with your order details and the item you would like to exchange.
- The original item must meet the return eligibility requirements.
- The replacement item will be arranged after the returned product has been received and inspected.
Exchange requests are generally processed within 3–5 business days after the returned item has been approved.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact GARDEN GATE GOODS LLC as soon as possible after delivery.
Please provide your order information and supporting details, such as photos of the item and packaging, so we can review the issue and provide an appropriate solution.
For verified issues caused by our error, we will assist with the return or replacement process.
7. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been used or damaged after delivery.
- Products returned without approval.
- Items that are missing original components or packaging.
- Products that cannot be returned in a resalable condition.